FAQs & Customer Support
We gladly accept returns and exchanges as long as the item is new and unused
Contact us within: 3 days of delivery. Ship items back within: 7 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Room Sprays and Diffusers
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
2608 W. Kenosha St. Suite 507
Broken Arrow, OK, 74012
Yes, we are rapidly expanding nationwide and would love to learn more about your boutique shop. Click here to learn more about building a wholesale relationship.
Hughes Candles Information & Care Instructions
Sizing Details: Hughes Candles are 13 Ounces of soy candle in a 16 Ounce Amber Jar.
Care Instructions: To ensure that maximize the lifetime of your Hughes Candles, keep your wicks trimmed to 1/4 inch, burn no less than 2 hours at a time, the jar will get warm so as a safety precaution keep your candle from flammable objects and small children. Read more about how to take care of your Hughes Candle.
Gift wrapping and packaging: Hughes Candles are packaged in a kraft box, with the Hughes Candle seal on the front, and satin black ribbon and bow.
Why does my wick go out: Occasionally, your wicks may not stay lit when you first light it. This is a common occurrence with all wood wicks, just simply relight and you should be good to go.
How long will my Hughes Candle last: It is our experience that each of our handcrafted candles will burn in excess of 90 hours if properly burned. This could vary depending on the duration that you burn your candle at one setting.
Why choose a wood wick instead of a cotton wick: We use wood wicks because we are trying to create an amazing candle experience, we have found that our crackling wicks and robust fragrances are an ideal way to transform an atmosphere.
Can I use the liquid soy wax as a lotion or massage wax: Yes, some people use our high fragrance warm wax for a lotion or a massage wax, nourishing their skin and relaxing their bodies and minds. However, do not do this if you have sensitive skin or suffer from allergies.